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    For Organizations

    Getting Started Questions

    In order to determine if our services and approach are in tune with your organization’s needs, and to understand your most urgent challenges, we ask a lot of questions.  The more we know about the crucial issues on your plate, the better we can serve you.

    When we contact new clients, here are a few of the most basic questions we ask.

    • What critical challenges are you now facing in hiring?  Retention?  Performance management?  Training and development?  Succession planning?
      • Do you intend on hiring or promoting people in the next 30-90 days in order to address any of your most critical issues?  If so, are you confident that these decisions will be made with enough objective information about the candidates to ensure they are a great fit for the job?
    • How do you determine whether an otherwise well-qualified candidate, based on education, skills and experience, is potentially a great fit for a particular position?
      • If you have several seemingly identical candidates with similar educational backgrounds, skills and work experiences can you determine which of those candidates is most like the star performers you now have in similar roles in your organization? Least like your stars?
      • How do you currently develop the specific questions you need to ask finalist candidates, for either hiring or promotion, which will help you explore potential areas of concern when evaluating your short list?
    • How do you determine if a current employee, who is a great individual contributor, is really right for promotion to a supervisory role?
      • How do you determine, for a current employee, what specific personal and professional development activities would be most beneficial?
      • Do you believe that all of the hiring authorities in your organization understand how to determine a great hire?  How to increase the number of great hires?  How to reduce poor hiring decisions?
    • If you have a large number of applications for an open position, what process are you now using to screen, sort and sift top applicants to the front of the line?
      • Do you have a system for pre-screening applications you receive for open positions?  Are you confident that your system is uniform, reliable, valid and defensible and differentiates between true applicants and job-seekers?
    • Would you be interested in learning how you could improve your organization’s ability to:
      • Find and attract top talent that will stay?
      • More effectively and efficiently determine whether a particular candidate is the right fit for a particular position?  For your corporate culture?
      • Determine if an existing employee is ready for a leadership role or additional leadership responsibilities, or needs further development?
      • Create targeted individual development plans for existing staff to accelerate both individual and overall corporate performance?

    Enabling Talent Alignment® - Our Approach

    We use a consultative approach, delivering strategic services in recruiting and aptitude / behavioral benchmarking and assessment.  We use proven methods and tools that until recently were not readily available to the small and medium-sized segment of the market.  We are seasoned advisors who our clients look to us for counsel and guidance, as well as bottom-line results.

    If you are restructuring internally, evaluating new talent from external resources, or considering a combination of both, we can assist you in building the top-notch teams that you will need to be successful in today’s competitive marketplace.

    TalentCare Group uses a proprietary methodology as the foundation for all of our services called Enabling Talent Alignment® (ETA).  We are committed to:

    • Increasing client awareness about ETA and its role in improving individual and overall corporate performance
    • Educating clients in the principles, methodologies and tools used in various applications and derivatives of ETA
    • Facilitating the implementation and administration of ETA in client organizations
    • Applying ETA principles in candidate career management engagements

    What Is “Enabling Talent Alignment®”?

    How valuable would it be to both organizations and candidates, for current employees and prospective new hires, if they could mutually improve their ability to determine the probability that the individual and the position were truly a “good fit” based not simply on education, skills, experience and competencies, but also on mental aptitudes and personality behavioral characteristics?

    Enabling Talent Alignment® (ETA) is the integration of our best practices 15 Step Recruiting Process with the Achiever®, a widely recognized and validated system used by major corporations for over 40 years for continuously improving their hiring processes and professional development programs.

    1. 15 Step Recruiting Process – for executing highly-targeted search and recruitment assignments.  We use this highly regimented approach for controlling each of the critical steps that characterize complex talent searches and for managing the high levels of confidential communication that are a prerequisite to successfully completing these types of engagements.

    2. The Achiever® from Candidate Resources, Inc. (CRI) - for benchmarking the 6 aptitudes and 10 personality behaviors of top performers in a specific role within an organization, and then comparing their composite scores (as a range) with the scores of internal and/or external candidates being considered for similar positions in that organization.

    As experienced recruiters using a proven 15 Step Recruiting Process, and as certified consultants in the application and interpretation of the Achiever®, we are in the unique position of being able to combine the powerful features and capabilities of these two systems for the benefit of our clients in executing both recruiting assignments as well as performance improvement initiatives.  We call this capability Enabling Talent Alignment® (ETA).

    How Does It Work?

    Recruiting Engagements – By using ETA and the Achiever® we are extremely effective at finding the most qualified and appropriate candidates, those who precisely fit our client’s position specifications and organizational culture.  After carefully evaluating a candidate’s knowledge, skills, experience and competencies, we can, in conjunction with client and candidate participation, evaluate aptitude and behavioral fit before securing the candidate’s commitment to becoming a long-term contributor within the client organization.

    Corporate Performance Improvement Engagements – There are numerous well-documented applications of the Achiever® in establishing or supplementing training and professional development programs, team building, succession planning, recruiting and outplacement, and even coupling the assessment technology with pre-screening tools to enhance corporate career sites and applicant tracking systems or talent management systems. Follow this link to see a few of the many examples we can provide.

    Why Does It Work?                                                                Top

    Enabling Talent Alignment®, is successful because, when properly applied in either recruiting or performance improvement initiatives, it systematically, legally and defensibly adds a meaningful element of objectivity to determine whether an individual is likely to be successful in a given position, based on comparing their scores on 16 different characteristics with the composite scores of other highly successful performers in the same role and organization.

    Aptitude and behavioral assessment should never be the only method by which a decision is made.  But it introduces a significant and, when properly implemented, a validated data component into a frequently emotional and otherwise highly subjective process.  With the results of this testing we get access to a range of useful data to help us ask and, through additional interviewing, answer the following questions:

    “Do the mental aptitudes and behavioral characteristic scores of this particular candidate fall within the same general range as the scores of the best performers in the same position in this organization or in this industry?”

    “If so, are there indicators that suggest areas that we should explore in greater depth to help understand what the candidate really likes to do, dislikes doing, may tend to do when challenged, what motivates them to succeed, keeps them going when the odds are overwhelming, how they react to failure, etc.?”

    “If we proceed with hiring / promotion, are there certain areas that might be considered development opportunities for this individual?  Areas the data shows they may need to focus on to reach their full potential?'

    The resulting assessment data, AND the use of supporting behavioral questions, helps us to get beyond the relatively easy question, “Can they do the job?”  Most hiring authorities (and good recruiters) can usually determine if a candidate’s knowledge, skills, experience and competencies are at a sufficient level to perform the functional requirements.

    This is about “Are their mental aptitudes and behavioral characteristics such that they will want to do the job and be predisposed to do it well?”

    Every battle-scarred manager has war stories documenting how a promising new-hire or recent promotion, who was by all traditional measures more than capable of doing the job, for some reason just couldn’t seem to get in step and become successful in meeting expectations and reaching objectives.  What happened?

    Enabling Talent Alignment® addresses these two crucial, but often overlooked and misunderstood questions:

    • “Is this the right job for them?”
    • “Do they really want to do the job?”

    As simple as this appears on the surface, it is surprising how many times we find that a multitude of other factors motivate organizations to extend offers, and individuals to accept positions, for which the true answer to these two questions, as later demonstrated through on the job performance, is a resounding “NO”.

    Typical Client Challenges                                                         Top

    • Individual considered a star performer in one organization suddenly becomes average when they move to a similar position in a similar organization in the same industry.
    • “We find that we have been hiring for what we thought were more than adequate education, skills, experience and past performance and then having to terminate or reassign due to poor performance, behaviors and attitude”.
    • “We don’t know what happened.  He was the best contributor in the department, smart as a whip and everyone liked and respected him.  We made him the supervisor and everything fell apart”.

    Conventional wisdom says that, although there are exceptions, it’s not the individual or the organization; it’s the “wrong fit” factor.  By using ETA you can significantly reduce the frequency with which these and other hiring or promotional decisions lead to less than optimal outcomes.

    Enabling Talent Alignment® provides both organizations and candidates with a systematic and structured framework around which these and other subtle distinctions can be made.  Based on over 40 years of establishing aptitude and behavioral benchmarks, and validation at hundreds of companies over hundreds of thousands of assessments, our client success stories have clearly demonstrated that our system can be used for:

    • External Recruitment
    • Internal Recruitment
    • Outplacement
    • Team Building
    • Performance Management
    • Training & Development
    • Organizational Development
    • Succession Planning
    • Career Management

    Typical Client Solutions                                                          Top

    Medical Care Company - A pilot study, using the Achiever® was completed on their hiring practices, the results of which were reviewed after 6 months. The following is a snapshot of this study:

    Test Results

    Number Tested

    Number Hired

    Turnover in 6 months

    % Turnover in 6 months

    Acceptable

    40

    20

    2

    10%

    Borderline

    50

    22

    7

    32%

    Concerns

    31

    15

    7

    47%

    Distorted

    33

    13

    4

    31%

     
    After six months, the turnover rate on those deemed 'Acceptable' had a 10% turnover rate whereas those deemed to have been 'Borderline” or had “Concerns' had a composite 37% turnover rate.  As a result of these turnover statistics the company has modified its hiring practices to include the use of the Achiever/Scoreboard and as a result they continue to reduce turnover approximately 20%-30% below their comparable historical levels.
     
    A Regional Restaurant Chain - In 2001, began the use of Achiever® Benchmarking and Assessment Tools in their regional Call Center.  The company has indicated that in the first year alone, they were able to reduce turnover by over 50% and realized savings in excess of $700,000.  The company has told us that such results have been achieved on a continuing basis, and that the Achiever® Assessment Tools have been the basis for these gains.
     
    Follow this link for additional case studies that may be representative of improvements that could be realized in your functional area, industry or market.
     
    Client Sampling
     
    The principles and tools embodied in ETA are in use at companies such as General Electric, Toyota, Time Warner Cable, McGraw-Hill, Marconi, Cendant Corporation, Honeywell Consumer Products, Pitney Bowes, U S Food Service, Sprint, Federal Express, Avis, The U.S. Army, U.S. Department of Defense, CitiTravel, Haverty's, Darr Equipment, Gemological Institute of America, InfoCision, L. D. Brinkman, the University of Phoenix, TAC Americas, Sofa Express, Burger Street/Waugh Co., Buffalo Wild Wings, Cantino Laredo, Dish Network, Hard Rock Café and many other leading organizations.
     
    Follow this link for a listing of additional clients that may be representative of organizations in your industry or market.
     
    Disclaimer
     
    Our clients understand that there is no system or set of tools or methods that can or should guarantee or attempt to predict infallibly that a given individual will succeed or fail in any endeavor they may undertake.  Even if a methodology is closely adhered to, and all protocols and procedures are executed flawlessly, we are still dealing with an extremely complex area of interconnected intellectual, behavioral, social, emotional and business related factors and challenges that are in constant flux and, not unlike the weather, will sometimes preclude our ability to predict what will happen.
     
    Assurance
     
    The above caution notwithstanding, we can provide countless examples of case studies and histories (some names withheld due to privacy policies) where, by including the application of the ETA and Achiever® principles and methods in their hiring and professional development processes, our clients have significantly improved their retention, reduced turnover, increased profits and positively impacted numerous other measures of corporate performance.  And they have achieved this while simultaneously reducing their exposure to claims of unfair or discriminatory employment hiring or promotional practices.
     
    To learn more about how to apply these valuable tools and methods to improving your organization’s performance, please contact us today.
     
    Follow the links below to learn more about TalentCare Group’s unique services and capabilities.
     


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